Top News

Online Shopping: Everyone loves online shopping these days, but often we receive defective or damaged items. What can you do if customer care doesn't listen to your concerns?

Online Shopping Alert: Advancing technology has made many tasks easier for us. We no longer need to step out to book tickets, order food, shop, or handle other errands; we can order everything from the comfort of our homes using mobile apps. However, we sometimes receive defective or damaged goods. The real trouble arises when the company's customer care is unwilling to address the complaint. But there is no need to worry anymore, as customers have a government-backed option to register their grievances.

Where to find a solution for your complaint

If you have received a defective product and your issue remains unresolved despite repeatedly seeking help from customer care, you can turn to the National Consumer Helpline. This helpline conveys your complaint to the concerned company to ensure a speedy resolution. You can call the National Consumer Helpline's toll-free number, 1915, regarding any issue related to online shopping.

Keep this information handy when filing a complaint

Order number
Purchase bill/invoice
Photos and videos of the defective or damaged product
Records of conversations with customer care

Issues you can complain about

Received goods turned out to be defective or damaged.
No refund received even after returning the item.
Company refuses to exchange the product.
Received a different order than the one placed.

Customer care fails to respond.

If customer care does not address your issue, call the National Consumer Helpline directly. They will help convey your complaint to the concerned company, after which efforts will be made to resolve the problem.