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The NEET UG 2026 results have been released, sparking a fresh controversy. Many candidates are alleging that their OMR sheets were swapped with those of other candidates, resulting in lower scores. Some candidates claim that while their scores appeared higher when the results were initially declared, they dropped significantly the following day. Amidst this, the case of Anjali Prabha Rautray from Odisha has also gained attention; she had claimed—even before the results were announced—that her OMR sheet had been swapped with another candidate's. Anjali stated that she had lodged multiple complaints with the NTA regarding this matter, but none were resolved.

In this context, let us understand how the NTA addresses grievances related to NEET UG and other entrance examinations. Specifically, what is the NTA's system for resolving candidate complaints?

**NTA's CPGRAMS Portal for Grievances**
The NTA accepts candidate grievances through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) portal. This portal allows candidates to raise issues concerning the NTA, such as exam delays, result discrepancies, or other complaints. Additionally, the NTA has launched dedicated helpline numbers for various entrance exams, including NEET, JEE, and UGC NET. Candidates can use these numbers to register complaints by providing their application numbers.

**Formation of the GRC by NTA**
The NTA has previously constituted a Grievance Redressal Committee (GRC). The GRC was formed following complaints regarding reduced exam duration at certain centers during NEET UG 2024. The committee comprised examination experts and academicians.

At that time, the NTA informed the court that decisions regarding complaints about insufficient exam time were based on the GRC's recommendations. After reviewing complaints and appeals—supported by CCTV footage from the affected centers—the GRC decided to award grace marks to compensate the affected candidates for the loss of time. Meanwhile, a committee was also constituted to review the awarding of grace marks to over 1,500 candidates in NEET-UG 2024.

What is the grievance redressal mechanism?
The formation of committees for NEET-UG 2024 suggests that specific committees are set up to address specific issues. While grievances are accepted via the CPGRAMS portal, the NTA has not made public information regarding who is responsible for resolving these grievances or the stipulated timeframe for their resolution.

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