Top News

Call Drop Issue: If you are constantly troubled by call drops, TRAI has a solution for you. TRAI has launched a new version of the MyCall app, which will share user feedback with telecom companies.

Call Drop Issue: You are talking to someone on the phone, and suddenly the call disconnects. If this happens repeatedly, it can become a source of frustration. People in many areas struggle with the problem of call drops. Consequently, they are unable to complete conversations over the phone and often resort to calling via WhatsApp or other apps instead. If you are troubled by this issue, TRAI (Telecom Regulatory Authority of India) has introduced a solution. TRAI has launched a new version of its MyCall app, making it very easy for users to report call issues. The regulator has urged users to provide feedback, which will help companies improve call quality. Let us understand in detail why call drops occur and how the new app will benefit users.

What does a call drop mean?

Show Quick Read
Key points generated by AI, verified by the newsroom
If a call suddenly disconnects while you are speaking on the phone, it is called a call drop. Causes for this can include network issues, hardware problems, and software bugs. Frequent call drops make it difficult to hold a conversation and negatively impact the user experience. Reasons for Call Drops

Network-related issues

Weak signal – A weak signal is considered one of the primary causes of call drops. This problem is more likely to occur when you are in an area with poor network coverage. Sometimes, physical barriers like buildings prevent network signals from reaching the phone.
Network congestion – High traffic on a network can also lead to call drops. When a large number of users try to access the same network simultaneously, congestion occurs, affecting call connectivity. Additionally, your phone may sometimes remain connected to a distant tower rather than a nearby one, which can also cause call drops.
Handover failure – When you talk on the phone while traveling, your mobile device is handed over from one tower to another. If this process fails, the call drops.

Device-related issues

Hardware problems – Not all call drop issues are network-related. If your phone's antenna is faulty or the network module is not functioning correctly, you may experience call drops.

Battery issues – Few people realize that battery condition plays a crucial role in maintaining connectivity. If the battery is old or degraded, it may fail to provide sufficient power to the device, leading to unstable call connections.
Step taken by TRAI

TRAI has launched a new version of its 'MyCall' app. This app allows users to rate every voice call on a scale of 1 to 5 stars. After a call ends, the app prompts you to rate the call quality. You can report issues such as call drops, echoes, audio delays, voice breaking, or no audio. TRAI states that this feedback will be shared with telecom companies to help them identify areas with weak network coverage and take necessary corrective measures.

Features of the MyCall app

In addition to call rating, the MyCall app includes a coverage test feature, allowing users to check network signal strength in a specific area. TRAI stated that the app combines consumer feedback with network information to provide a clearer picture of the actual calling experience, making it easier to understand issues. Android users can download the app from the Google Play Store. Please note that this is not a complaint platform; it is designed to collect user feedback regarding telecom networks.