It happens many times that the customer goes to the bank again and again for his work, but his words are not heard properly. Sometimes some officers also misbehave. If this happens to you, do not sit idle. RBI has given some rights to the bank customers. In such a situation, you can complain about this matter under the RBI Banking Ombudsman Scheme.
RBI Banking Ombudsman Scheme is a scheme prepared by the Reserve Bank of India, which provides a platform for customers, where they can complain about matters related to banks and NBFCs etc., bad behavior of bank officials, etc. This scheme is run to improve the facilities for the customers and bring transparency to the banks. This complaint, which is made free of cost, is resolved within 30 days.
When can you complain
Under the Integrated Ombudsman Scheme, you can complain about any problem related to the bank only if you have previously complained in writing to the bank, NBFC, etc. and that complaint has been rejected, no reply has been received within 30 days or a satisfactory reply has not been given. In case of not receiving a reply from the regulated entity, the customer can complain to the Ombudsman within 1 year 30 days.
You can complain in three ways.
- To register an online complaint about any matter related to banks, you have to go to the website https://cms.rbi.org.in. On the website, you will get the option of filing a Complaint, where you can complain about the matter.
- If you want, you can also complain to the Centralized Receipt and Processing Center notified by RBI through mail. For this, you have to write your complaint and send it to CRPC@rbi.org.in after attaching all the documents.
- If you want to file a complaint in physical form, then the complainant or its authorized representative will have to sign the complaint, after which you can send the complaint along with all the necessary documents to the address given below. The address is- Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
Disclaimer: This content has been sourced and edited from Zee Business. While we have made modifications for clarity and presentation, the original content belongs to its respective authors and website. We do not claim ownership of the content.
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