Axis Bank has revised its SMS alert charges, and customers will now be charged 25 paise per SMS or a maximum of ₹15 per quarter starting December 15, 2024. While many assume bank SMS alerts are free, they are actually a paid service providing updates on transactions like check clearance, debit, and credit payments.
Who Is Affected?
Not all customers will be charged. Premium account holders, bank staff, salary account holders, pension account holders, and those with small or basic accounts are exempt. Additionally, no charges will apply for receiving OTPs or other critical messages.
How to Avoid the Charges
If you don’t want to pay for SMS alerts, here’s how you can disable the service:
Option 1: Call Customer Care
- Dial Axis Bank’s helpline: 1860-419-5555 or 1860-500-5555.
- Request to stop SMS alerts.
- Complete identity verification.
Option 2: Use Net Banking
- Log in to Axis Bank’s official net banking portal.
- Navigate to the Services or Account Services section.
- Select the SMS Alert option.
- Deactivate the service and confirm the action.
With these simple steps, you can avoid the charges while staying updated through alternate methods like mobile banking or email alerts. Make the switch today and save on unnecessary fees!
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