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In a cab-related incident in Delhi, passengers booked a cab for ₹1,285, but upon completing the journey, they were presented with a bill of ₹5,662, which included charges for an additional 240 kilometers.

Nowadays, people use cabs for everything from commuting to work to going on trips. The advantage is that one can book a cab from the comfort of home using a mobile app, and the cab arrives right at the doorstep for pickup. Imagine booking a cab for a trip, only to be asked for a bill several times higher than expected upon completion—what would you do? A similar incident has emerged from Delhi, where a group booked a cab for ₹1,285 but was handed a bill of ₹5,662 after the journey ended.

What is the full story?

This matter came to light through a post shared on Reddit. The passengers had booked an Ola Rental cab. In the post, the passenger questioned the extra distance charges, stating that they had not traveled the distance for which the additional fee was levied.

How did the fare increase?

According to the receipt shared by the passengers, the final bill of ₹5,662 included toll and other charges. The passengers stated that when they booked the cab, the fare displayed for a 6-hour, 60-kilometer ride was approximately ₹1,285; they were shocked when the final bill turned out to be ₹5,662.

Seeking advice from users

When they did not receive immediate assistance from the company, the passengers posted on Reddit to ask for advice on what to do next. Many users subsequently shared their opinions on the matter.

What happened next?

The passengers claim they booked a cab for a 60-kilometer trip but were billed for an additional 240.5 kilometers. They subsequently tried to resolve the issue with the company.

Details of the trip

According to a Reddit post, the passengers took the cab from a hotel in Mahipalpur around 10:00 AM.
Their booking plan covered 6 hours and 60 kilometers; they were heading to an exhibition at Yashobhoomi.
After spending a few hours at the exhibition, they arrived at Indira Gandhi International Airport around 3:45 PM.

Keep these points in mind

Do not forget to check the distance, tolls, and other charges before paying the fare.
If you book a cab, take a screenshot of the fare displayed at the time of booking.
Also, keep a record of where the trip started and where it ended.
If there is any change in the fare, first lodge a complaint with the cab company’s customer support.
Retain important evidence, such as the invoice, booking ID, and payment details.
If you do not receive a resolution from the company, you can file a complaint with the consumer forum.