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NHAI has introduced Digital Local Pass and AI-powered MargMitra on its RajmargYatra app to simplify highway services. Commuters within 20 km of a toll plaza can apply for monthly passes online, while MargMitra helps with FASTag issues, complaints and road services in 22 Indian languages. The pilot starts in Delhi.

The National Highways Authority of India has rolled out two new digital features on its RajmargYatra mobile app, aimed at cutting down waiting time at toll plazas and making highway related services easier to access for commuters. The additions include an online Digital Local Pass facility and an AI-powered assistant called MargMitra, both of which are designed to reduce paperwork and speed up access to services that earlier required a visit to a toll plaza in person.

How does the Digital Local Pass work?

The Digital Local Pass allows commuters living within 20 kms of a toll plaza to apply for a monthly local toll pass directly through the RajmargYatra app, without having to visit the plaza or submit physical documents. Once issued, the pass permits unlimited travel through the respective toll plaza for the duration of its validity. To verify eligibility, the app takes the user's consent and then cross checks their details across several government platforms. Address verification is carried out through DigiLocker, while vehicle registration details are matched against the VAHAN database. The user's linked FASTag is verified separately using a GIS based system, which also confirms whether the applicant actually resides within the required 20 kilometre radius of the toll plaza.

First rollout at Mundka Bakkarwala Toll Plaza