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China Air Hostess: Whenever we travel in a flight, the smiling face of the air hostess welcomes the passengers. This smile looks so natural and natural that hardly anyone thinks that hours of practice and special training are hidden behind it. To become an air hostess, one not only has to have a good personality but also one has to gain proficiency in many things like behaviour, body language, communication skills and emergency management. In this context, a unique training method of some aviation training institutes in China has become a topic of discussion across the world, where trainee air hostesses are made to practice smiling by pressing a cigarette, chopstick, pencil or pen between their teeth.

What is the training like to become an air hostess?

Air hostess training is not limited to just serving food or beverages to passengers. They are trained in aircraft safety, handling emergency situations, assisting passengers, maintaining etiquette and remaining calm in all situations. Apart from this, facial expressions, way of standing, walking style, tone of voice and the art of appearing positive continuously are also important parts of training. Airline companies want their employees to look professional and confident at all times.

Why train to hold a cigarette or chopstick between your teeth?

In some training centers in China, trainee air hostesses are asked to hold thin objects such as cigarettes, chopsticks, pencils or pens between their teeth to maintain an ideal smile. The purpose of this exercise is not to teach smoking, but to train the facial muscles in such a way that the shape of the smile looks balanced and attractive. It is believed that this technique helps the trainees understand what the position of the lips and face should be during a smile.

Why is smile given so much importance?

The job of an air hostess is not only to provide service, but also to make the passengers feel comfortable and safe. Many passengers feel nervous, stressed or uncomfortable during flights. In such a situation, the positive behavior and smiling face of the crew member helps in improving the atmosphere. Customer experience is considered extremely important in the airline industry. Therefore, smile is considered an important part of service quality. This is why many airlines pay special attention to the body language and facial expressions of their employees.

Is this training limited to China only?

The technique of smiling by pressing chopsticks or cigarette has become most popular from China, but many airlines around the world provide different training to their employees to smile management, facial expression and customer interaction. Although training methods may differ from country to country, positive behavior and professional presentation of passengers is a priority for almost every airline.

High-speed train staff also get such training

Interestingly, this type of training in China is not limited to air hostesses only. Employees working on high-speed trains are also put through similar exercises to maintain facial expressions, manners and smile. Often seeing these pictures on social media, people associate it with smoking, but in reality it is part of the training technique adopted to improve customer service and presentation skills.

The hard work behind a professional smile

The smile that passengers look at for a few seconds often takes months of practice to develop. Air hostess training proves that in the aviation industry, professional behaviour, confidence and positive personality are given as much importance as technical knowledge.

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