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Banks seek RBI guidance as multiple nominations create claim settlement hurdles
ET Bureau | May 27, 2026 3:57 AM CST

Synopsis

Banks are facing difficulties settling claims when multiple people are nominated on accounts. This is causing operational problems for financial institutions. They are now seeking guidance from the Reserve Bank of India. Existing rules allow up to four nominees. Issues arise when nominees do not claim jointly. Courts have also added to the confusion with differing judgments.

Banks are facing difficulties settling claims when multiple people are nominated on accounts
New Delhi:Multiple nominations on individual accounts are posing operational challenges to banks in claims settlement, prompting them to seek guidance from the banking regulator.

Under existing rules, up to four persons can be nominated on a bank account or locker. Issues can arise if the nominees do not approach the bank jointly or at the same time to present their claims, said people familiar with the matter.

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“We have informally raised similar operational concerns with the Reserve Bank of India (RBI), and a formal representation is also in the works,” said a bank executive, who did not wish to be identified.

Queries emailed to the RBI did not elicit a response till press time. Another bank executive said that a formal guidance from RBI will ensure much needed uniformity since there are numerous such cases.

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“While there is clarity on the nomination with a specific share of each nominee and that the claim can be settled individually or jointly, there are operational issues that get compounded in cases where legal cases have already been filed,” the executive said, adding that broad guidelines can address such issues.

Multiple court judgements on the matter have only added to the confusion, as per executives.

Besides, courts have held the primacy of legal heirs over nomination. Earlier this year, the Orissa High Court restated the primacy of succession laws over banking nomination facilities.

In a judgement it ruled that under Section 8 of the Hindu Succession Act, a wife as a Class-I heir has the first right to her deceased husband’s estate, superseding any nomination made in favour of other family members.


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