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Cylinder Delivery Issue: A new issue regarding the LPG cylinder delivery system has come to light. Customers are distressed by fraudulent SMS messages and booking-related glitches. Let's find out exactly what this entire matter entails.

LPG Booking Problem: Amidst the LPG crisis in the country, new incidents related to gas cylinders are continuously surfacing. One such case was observed in South Delhi, where residents living on two different floors of the same house had vastly different experiences regarding their LPG cylinder deliveries.

According to a report by *India Today*, an order for an LPG refill was placed on Tuesday, April 7. It was delivered the very next day by 12:30 PM. There were no issues whatsoever with either the booking or the delivery process. In contrast, a 72-year-old woman living on the ground floor of the same house faced significant difficulties.

What is the New Issue?

The woman had booked a refill on March 12, which was successfully delivered on March 14. However, on March 23, she received an SMS stating that her cylinder had been delivered *again*. The catch was that she had not placed any new booking. Consequently, her subsequent booking attempts were blocked by the system.

Trouble Caused by Booking System Glitches

Despite 25 days having elapsed since the delivery on March 14, the 72-year-old woman is still unable to book an LPG refill. The gas booking system keeps automatically canceling her requests. As a result, she has no option left but to wait. She is currently managing her household chores with the help of just a single cylinder.

What Do the Rules Say?

According to the new regulations, a mandatory gap of 25 days must be observed between an LPG refill booking and the previous delivery. It is this rule that caused the difficulties the woman faced in this entire episode. This case in Delhi is not an isolated incident; thousands of customers across several states in the country are grappling with similar issues. People on social media are constantly complaining about receiving SMS notifications indicating the delivery of LPG cylinders, even though, in reality, they have not received any refills.

The Illegal LPG Network in the Country

According to reports, in light of such incidents, concerns are being raised regarding the existence of an illegal LPG network—a network that, in many instances, poses a challenge to the legitimate supply system. Cylinders procured through these illicit channels are frequently utilized in hotels, small roadside eateries (dhabas), and restaurants.