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Nowadays everything has become online. From online shopping to sending money online, all the work is being done in a jiffy. In the digital era, people no longer need to go to the bank. Due to everything becoming digital, people have also got rid of long lines at banks. People are easily transferring money to other’s accounts through online payment apps like Google Pay, Phone Pay etc. Since the introduction of UPI in India, money transactions have become much easier. People are easily transacting money through UPI 24 hours a day, anytime. But sometimes in a hurry many UPI users send money to the wrong number and they do not know how they can get their money back. If you have ever transferred money to someone else’s UPI number by mistake, then now you do not need to worry. Because, in today’s article we are going to tell you how and when you can get your money back in such a situation.

You will get your money back within 24 to 48 hours

Actually, in view of these problems of UPI users, new guidelines have been issued by the Reserve Bank of India (RBI). Under which, if the wrong UPI ID or number to which you have transferred money is the same as your bank, then the refund process does not take much time. In such a situation, you will get your money back within 24 to 48 hours. However, if your bank and the other person’s bank are different, it may take time to refund the money.

Complain to UPI Customer Care

If you have accidentally sent money to someone else’s UPI number, then it is guaranteed that the other person will not send the money back to you. In such a situation, you can lodge your complaint by calling the customer care of whichever app you have used to send money like Google Pay, Phone Pay or Paytm. For this you will be asked for your transaction information. Keep in mind that the complaint should be filed within 48 hours of the transaction.

complain to the bank

If you are not able to contact the customer care of the UPI app, then you can call the customer care of your bank. You can lodge your complaint by calling bank customer care. For this you will be asked for your transaction information.

Complain to NPCI

If the matter is not resolved with the customer care of the bank or UPI, then apart from this you can also lodge your complaint with the National Payment Corporation of India i.e. NPCI. You can also register your complaint by calling the helpline number 1800-120-1740.

keep these things in mind

If money is transferred to the wrong UPI account, file a complaint within 48 hours