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CBSE has faced criticism after students reported glitches on its portal for obtaining scanned copies of Class 12 answer books. While the board said over 1.27 lakh applications were processed successfully, users claimed payments were deducted without status updates, applications remained pending, and answer sheets were delayed. Some also alleged discrepancies in evaluation and demanded rechecking.

The Central Board of Secondary Education (CBSE) has come under criticism from students and parents after several users reported technical glitches on the portal launched for obtaining scanned copies of Class 12 answer books, even as the board claimed the system was functioning smoothly.

In a post shared on X on May 20, CBSE announced that the online application portal for obtaining scanned copies of Class 12 answer books had become fully operational and was successfully processing applications. The board said that within three hours of the portal opening, 1,27,146 applications seeking 3,87,399 scanned answer books had been submitted successfully by 7:30 pm.

CBSE also advised students to continue using the portal and noted that some users might experience temporary delays in payment status updates due to heavy traffic. It urged applicants not to submit repeated requests.

However, several students took to social media alleging that the portal was not functioning as claimed. Many users complained that payments had been deducted from their bank accounts, but the transactions were either not reflected on the CBSE dashboard or their applications remained stuck in the processing stage.