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Nationwide Building Society has clarified some account rules when it comes to payments. The update came after a customer reported having a frustrating experience.

The customer contacted Nationwide over social media, asking: "Why do you no longer allow a payment transfer to your credit card immediately you have spent on it as you could previously, you now have to wait until the company have taken the money before you can make a payment to it?"

Using a credit card over time to make payments can help build your credit score. Guidance from Nationwide explains: "When using a credit card, always make payments on time and minimise what you spend.

"You can negatively impact your credit score by missing payments, going over your agreed credit limit and making any new credit applications."

Responding to the customer, Nationwide said: "When you make a payment on a credit card, the payment will pend first, and then the company takes the money a day or two afterwards. If it's pending, it isn't a full payment yet. Once the payment clears is when you can pay the balance off."

Nationwide customers may soon be getting some bonus cash from the provider, as it is set to soon make an announcement about this year's Fairer Share payment. The group has previously issued three rounds of £100 payments through the scheme, over each of the past three years.

This scheme is where Nationwide shares out its profits with members. More than four million customers received the £100 payment last year.

To qualify for last year's payment, you needed to have a qualifying current account with Nationwide, as well as either a qualifying savings account or a mortgage with them. The building society will make an announcement about the scheme as part of its full year results, which are published in May.

Rachel Springall, finance expert at Moneyfactscompare.co.uk, said: "Nationwide have consistently offered the Fairer Share payment over the past three years, and they hope to do it again. However, it is all down to the performance of the mutual, so this is what members need to be aware of this year.

"It is also important that members check if they meet the terms to be eligible for the payment moving forward." To qualify for last year's payment, you need to have certain account activity between January and March of that year.