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Updating your mobile number linked to a prepaid electricity meter is now easier than ever. Thanks to digital services rolled out under smart metering initiatives, consumers no longer need to visit electricity offices for such changes.

Whether your old number is inactive or you’ve switched to a new one, you can now update it from home using apps, websites, or even a simple phone call.

Why Updating Your Mobile Number Is Important

With the rollout of smart prepaid meters under the Revamped Distribution Sector Scheme, mobile numbers play a crucial role in:

• Receiving recharge alerts
• Monitoring electricity usage
• Getting outage notifications
• Accessing billing and account details

An outdated or inactive number may prevent you from receiving important updates.

Method 1: Update via Mobile App

Most electricity providers offer dedicated apps for managing prepaid meters. Follow these steps:

Download your electricity provider’s app from Google Play Store or App Store

Log in using your Customer ID

Go to Profile Settings or Manage Account

Select the Mobile Number option

Enter your new number

Verify it using OTP

Once verified, your number will be successfully updated.

👉 Note: The exact steps may vary slightly depending on the app.

Method 2: Update Through Website

You can also update your number via your electricity provider’s official website.

For example:

• Uttar Pradesh Power Corporation Limited (UP users)
• BSES Delhi (Delhi users)

Steps to follow:

Visit your electricity company’s website

Log in using your Customer ID

Navigate to the Profile section

Click on Personal Details

Update your mobile number

Verify via OTP

Method 3: Update via Customer Care

If you are not comfortable using apps or websites, you can opt for the offline method:

• Call the electricity helpline number 1912
• Speak to a customer service executive
• Provide your Customer ID and old/new mobile numbers

The representative will process your request and update your number.

Things to Keep in Mind

• Ensure your Customer ID is correct
• Keep your new mobile number active for OTP verification
• Double-check details before submission
• Updates may take a few minutes to reflect

No More Office Visits

Earlier, consumers had to visit electricity offices and stand in long queues to make such updates. Now, with digital platforms, the entire process has become:

• Faster
• Hassle-free
• Accessible from anywhere

Final Takeaway

Updating your mobile number linked to a prepaid electricity meter is now a simple, home-based process. With options like mobile apps, official websites, and helpline support, you can complete the update in just a few minutes.

Digital transformation under schemes like Revamped Distribution Sector Scheme is making everyday services more convenient for consumers—saving both time and effort.