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New Delhi: India is accelerating its push to bring artificial intelligence into core government operations, with the iGOT Karmayogi platform emerging as a key tool for training and deployment. The move reflects a broader shift in policy where AI is no longer treated as a pilot project but as part of everyday governance systems.

Officials say the focus is now on building skills at scale and linking those skills to real administrative work. The effort spans both central ministries and state governments, with structured programmes aimed at improving efficiency, decision-making, and service delivery.

Igot karmayogi becomes the centre of AI rollout

At a recent session under Mission Karmayogi’s National Learning Week, Department of Personnel and Training Secretary Rachna Shah outlined how AI tools are already being introduced across departments.

These include automated salary systems, anomaly detection in reimbursements, chatbot-based grievance handling, and real-time note generation. Shah said the goal is to improve “accuracy, transparency, uniformity and cost efficiency” in governance, while highlighting the need for strong safeguards around privacy, ethics, and cybersecurity.

The iGOT Karmayogi platform is being used to deliver this transition. It offers structured AI courses for government employees, designed to be self-paced and accessible without disrupting routine work.

States expand adoption with training push

State governments are beginning to align with this approach. Haryana has issued directions to departments, universities, and public institutions to promote AI skilling through the iGOT platform.

The training includes modules on generative AI, digital transformation in governance, and productivity tools such as Microsoft Copilot. The aim is to equip officials with practical skills that can be applied across sectors including urban management, rural development, and education.

Shift from training to system integration

Officials indicate that the next phase will focus on embedding AI into workflows. Joint Secretary Chhavi Bhardwaj said the programme is structured around capacity building, data-driven decision support, and workforce management.

She noted that AI is already reducing the time required to develop training content on the iGOT platform from months to about a week. Future plans include personalised learning pathways and competency-based assessments.

Additional Secretary Manoj Kumar Dwivedi stressed that adoption must move beyond isolated use cases. He called for system-wide integration of AI tools within government platforms and flagged data confidentiality as a critical requirement.

The government’s approach suggests a gradual but clear shift toward institutional use of AI. The next phase will test how effectively these tools move from training modules into everyday administrative processes.